We Celebrate Jacky Jackson!
6 years in Business Celebration Continues… 5 years ago we met our dear friend and banker Jacky Jackson of Arizona Federal Credit Union ( then Pinnacle Bank). We are very private people and she got us from day one. We literally would not be where we are without her.
There is no straighter shooter than Jacky. If we had a fraud issue, she always helped ( happened twice and she recommended a new account structure to protect us). I cannot tell you how many times she has helped with employees that do not understand that their own bank hold is because of their bank and personal issues, not us. Or the time corporate accidentally took $109k in a royalty payment when they were supposed to take $10.9k ( several years ago). I was up early, like 5 am, doing me. Rodney manages the accounts but I look at them daily, especially on key days of the month. I saw our account and could hardly comprehend the mistaken debit. Needless to say, Rodney heard my “ oh no” ( or maybe worst language). I texted Corporate, notifying them of their error and Rodney texted Jacky. She helped us through it and got the wrong entry reversed. I will NEVER FORGET THAT DAY. What banker helps us at 6 am? Jacky does. Deep gratitude to our banker and friend… thank you Jacky.